Privacy Policy
Disclaimer:In case of any discrepancy, the English version shall prevail.
This Privacy Policy explains how I&D Hospital Solution Pvt. Ltd. (“Company”, “we”, “our”, “us”) collects, uses, and protects your personal data when you use our website and services. By using our services, you agree to this Privacy Policy.
1. Scope
This policy applies to:
- Patients (domestic & international)
- Attendants and companions
- Healthcare organizations and clients
- Website users
Services covered: Medical Tourism Facilitation and all liaisoning services (CGHS, ECHS, ESI, Corporate empanelment, NABH Accreditation).
2. Data Fiduciary
I&D Hospital Solution Pvt. Ltd. acts as the Data Fiduciary.
Address: Rajpur Road, Dehradun, Uttarakhand, India
Jurisdiction: Dehradun, Uttarakhand
3. Data We Collect
Patient Data:
Identity, medical records, contact details, travel information.
Companion Data:
Basic identity and contact details.
Client Data:
Business documents, compliance records, and contact details.
4. Purpose of Use
Data is used for:
- Treatment coordination and second opinions
- Visa and documentation support
- Travel and accommodation arrangements
- Liaisoning services execution
- Communication and grievance handling
5. Consent
- Data is processed strictly based on user consent.
- Consent can be withdrawn by the user at any time.
- International users explicitly consent to cross-border data transfers.
6. Data Sharing
Data may be shared with:
- Hospitals and healthcare providers
- Government authorities and embassies
- Travel and logistics partners
- Regulatory bodies
No data is used for third-party marketing.
7. Cross-Border Transfer
Data may be transferred internationally with appropriate safeguards and strictly in compliance with legal and regulatory frameworks.
8. Data Security
We implement robust security measures to protect your data, including:
- Encryption
- Access Control
- Secure Infra
- Monitoring
9. Data Retention
Retained strictly as per legal requirements.
Deleted securely after service completion (unless legally required).
Retained for required follow-up or legal purposes.
10. User Rights
As a user, you have the right to:
- Access, correct, or delete data
- Raise grievances seamlessly
- Nominate a representative
11. Grievance Officer
Ikshit Mahendru
Head – Business Development & Grievance Officer.
Grievances are addressed within defined timelines.
12. Limitation of Liability
The Company is not responsible for:
- Medical outcomes or results
- Decisions made by healthcare providers
- Third-party services or vendors
- Visa approvals or government processes
13. Governing Law
This policy is strictly governed by Indian law. Any disputes are subject to the exclusive jurisdiction of the courts in Dehradun, Uttarakhand.
14. Updates
This Privacy Policy is subject to change. Updates will be published on this page with revised dates to ensure transparency.
15. Contact Us
For any privacy-related queries, concerns, or assistance, please feel free to reach out to us directly.